Princeville Patrol (808) 826-6181

The Princeville at Hanalei Community Association has a Patrol person on duty 24/7. Patrol is responsible for enforcing the Protective Covenants and PHCA Rules and for keeping an eye out for suspicious behavior. 

Now you can email Patrol at patrol@princevillecommunity.com

When do I call Patrol?                                                                                                                                                                                  

  • When you wish to place a complaint regarding noise nuisance (loud tv noise, loud party, etc)
  • When you see suspicious activity / people
  • If you have had a break in, call and inform Patrol after you have involved KPD

 What is Patrol's process for noise complaint calls? 

  • When a complaint call is received, Patrol will head to the property and observe the complaint. 
  • Patrol issues a Courtesy Reminder Notice (CRN).
  • If problem continues (whether its the same day or next week), and a complaint call is received from Patrol, another CRN is issued and in most cases a warning letter will be issued from the PHCA office to the property owner. 
  • If another complaint call is received within a reasonable time frame after the warning letter was sent, a CRN will be issued and a first fine letter will be sent from the PHCA office.  A violation is typically closed if there have been no further occurrences within a time frame of 1 to 3 months. 
  • For further complaint calls and CRNs issued, fines will be imposed and letters sent from the PHCA office. 
  • Residents may also submit a written complaint to the PHCA office. If there have been no recent CRNs regarding the violation on the written complaint, Patrol will investigate and monitor the complaint prior to issuing a warning letter. 
  • Residents are urged to call Patrol with every occurrence. It is very important for Patrol to have the calls documented and have CRNs issued in order to follow the procedures outlined above. It is Patrol's job to take your complaints, so please don't feel like you are bugging them!  

Patrol procedures for other complaints or rule violations

  • Take a look at the Community Rules page to see the listing of violations and the enforcement procedures as they have been recently updated. 
Leaving the island for a while?                                                                                                                                                                 
 Call Patrol and let them know you will be gone. They will make sure to be watchful of your property while you are away.