Princeville Patrol (808) 826-6181

The Princeville at Hanalei Community Association has a Patrol person on duty 24/7. Patrol is responsible for enforcing the Protective Covenants and PHCA Rules and for keeping an eye out for suspicious behavior. 

Now you can email Patrol at patrol@princevillecommunity.com

When do I call Patrol?                                                                                                                                                                                  

  • When you wish to place a complaint regarding noise nuisance (loud tv noise, loud party, etc)
  • When you see suspicious activity / people
  • If you have had a break in, call and inform Patrol after you have involved KPD

 What is Patrol's process for noise complaint calls? 

  • When a complaint call is received, Patrol will head to the property and observe the complaint. 
  • Patrol will speak to the guests/residents and either give a warning or issue a violation. 
  • If problem continues (whether its the same day or next week), and a complaint call is received from Patrol, Patrol will head to the property and issue a fine of $150 to the guests/residents. The office will then issue a violation letter the next business day. The letter will be sent via email to the Owner and the property manager/contact. 
  • Further violations will result in a fine of $150. 
  • Residents may also submit a written complaint to the PHCA office. However, it is always best to call Patrol when the issue is happening so they can observe and report on the violation. 
  • Residents are urged to call Patrol with every occurrence. It is very important for Patrol to have the calls documented to follow the procedures outlined above. It is Patrol's job to take your complaints, so please don't feel like you are bugging them!  

Patrol procedures for other complaints or rule violations

  • Take a look at the Community Rules page to see the listing of violations and the enforcement procedures as they have been recently updated. 
Leaving the island for a while?                                                                                                                                                                 
 Call Patrol and let them know you will be gone. They will make sure to be watchful of your property while you are away.